Privacy Policy
This Privacy Policy describes how Vicecoach collects, uses, stores, shares, and protects personal information when you access our website, create an account, subscribe to a membership, publish content, purchase a paid service, or otherwise interact with the platform.
By using Vicecoach, you consent to the collection and use of your information in accordance with this Privacy Policy.
The information we collect depends on how you use Vicecoach and may include:
- Name and contact information.
- Account credentials.
- Profile information.
- Payment and billing information.
- Purchase and subscription history.
- Content you publish or submit.
- Comments and other communications.
- Usage, analytics and diagnostic data.
- Cookies and similar technologies used to improve platform performance and user experience.
2. How We Use Your Information
- Provide and maintain our Services.
- Create and manage your account.
- Process memberships, purchases and payments.
- Deliver Premium and Exclusive content.
- Review and publish creator submissions.
- Respond to enquiries and provide support.
- Improve platform performance and user experience.
- Protect the platform against fraud, abuse and unauthorized access.
- Comply with legal and regulatory obligations.
We do not sell your personal information.
Vicecoach does not sell or rent your personal information. We may share your information only where necessary to: process payments, provide our Services, operate and secure the platform, comply with legal obligations, and protect the rights, property, or safety of Vicecoach, our users, or others.
Any third party engaged by Vicecoach is required to protect your information and use it only for the services they provide.
Payments for memberships, subscriptions and other Paid Services are processed through authorised payment providers.
Vicecoach uses cookies and similar technologies to:
- keep you signed in;
- remember your preferences;
- improve website performance;
- understand how our Services are used; and
- enhance security.
You may control or disable cookies through your browser settings. Some features of the platform may not function properly if cookies are disabled.
Vicecoach may use trusted third-party providers to support services such as payment processing, website hosting, analytics, email delivery and customer support.
Vicecoach maintains reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
While we work to safeguard your information, no method of storage or transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as it is required to provide our Services, comply with legal obligations, resolve disputes or enforce our agreements.
- access your personal information;
- correct inaccurate or incomplete information;
- update your account details;
- request deletion of your personal information;
- object to or restrict certain processing activities; or
- withdraw consent where processing is based on consent.
Some requests may be limited where Vicecoach is required to retain information for legal, regulatory or security purposes.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
